Frequently Asked Questions – Skincare, Orders & Shipping FAQ

Frequently asked questions answered in one place — because we know your time is valuable and getting the right information quickly matters. Whether you have questions about our skincare ingredients, how to use our facial tools, shipping timelines, or return policies, you will find clear and honest answers right here.

Products & Ingredients

What is niacinamide and what does it do for oily skin?

Is the niacinamide zinc serum safe for sensitive skin?

How long does it take to see results from the hair regrowth serum oil?

Can I use the ice roller daily?

Are your products fragrance-free and non-comedogenic?

Orders & Shipping

How long does delivery take?

Do you ship internationally?

How do I track my order?

What should I do if my order arrives damaged?

Returns & Refunds

What is your return policy?

How do I request a refund?

Can I exchange a product for a different shade or size?

How To Use Our Products

How do I use the scalp applicator comb with my serum?

What is the correct way to use an ice face roller?

How often should I apply the hair regrowth serum oil?

If you cannot find the answer you are looking for in our frequently asked questions page, please do not hesitate to reach out to our customer support team directly. We are always happy to help and will respond as quickly as possible.

Browse our full list of frequently asked questions below and get the answers you need to make the most of your Meiling Beauty experience.